Return and Refund Policy

At Grego.graphics, I am committed to providing my customers with high-quality products and exceptional service. To maintain the integrity of my products and ensure a smooth shopping experience, I have established the following return policy:

1. No Returns Accepted:  I regret to inform you that I do not accept returns for any reason. This policy is in place to guarantee the quality and safety of my products for all customers.

2. Exceptions: While I do not accept returns, I will address issues related to damaged or defective items promptly. If you receive a damaged or defective product, please contact me within [2] days of receiving your order. I will work with you to find a suitable resolution, which may include a replacement or refund.

3. Damaged or Defective Items: If you receive a damaged or defective product, please contact me at liz@grego.graphics within [2] days of receiving your order. To expedite the process, please provide your order number, a description of the issue, and clear photos of the damaged or defective item(s).

4. Cancellations: I understand that sometimes orders need to be canceled. If you wish to cancel your order, please contact me as soon as possible. I will make every effort to cancel your order before it is shipped. However, if your order has already been processed and shipped, I cannot cancel it.

5. Refunds: Refunds will only be issued in the event of a damaged or defective product as described in section 2. If your refund request is approved, the refund will be processed within [7] business days using the same payment method used for the original purchase.

6. Contact Us: If you have any questions or concerns about our return policy or need assistance with a damaged or defective product, please contact me at liz@grego.graphics

Please take the time to read and understand my return policy before making a purchase . By placing an order with GREGO.graphics, you agree to abide by this policy.

Thank you for choosing  GREGO.graphics. I appreciate your trust in my products and services.